Family-owned Berryessa Gap Vineyards empowers its mobile workforce and enhances the customer experience with Microsoft 365 and Teams | Microsoft Customer Stories
Smaller organizations often face big challenges managing mobile workers and delivering quality customer service. This customer story explores how Berryessa Gap Vineyards used Microsoft 365 and Teams to support remote productivity and enhance the guest experience, all without adding complexity. Read the story for real-world inspiration and reach out to Rojoli Services to learn how to apply the same solutions in your business.
How has Berryessa Gap improved response times?
Berryessa Gap Vineyards has transformed its communication network by implementing Microsoft Teams Phone, allowing employees to receive calls on their laptops and mobile devices. This shift has reduced the time to return calls from three or four days to just one hour.
What technology does Berryessa Gap use for communication?
Berryessa Gap Vineyards uses Microsoft 365 and Microsoft Teams Phone to facilitate communication among its staff. This allows employees to stay connected while on the go, without needing to share personal cell phone numbers.
How has Berryessa Gap reduced operational costs?
By transitioning to Microsoft Teams Phone, Berryessa Gap has eliminated the need for traditional landlines from a third-party vendor, resulting in a 40% reduction in communication costs. This change has also streamlined operations and improved overall efficiency.
Family-owned Berryessa Gap Vineyards empowers its mobile workforce and enhances the customer experience with Microsoft 365 and Teams | Microsoft Customer Stories
published by Rojoli Services
You want to focus your collective team energy on your business. You know that frequent downtime is costing you money and impacting your productivity. You want your employees to do the jobs they were hired for—and not waste their time on technical problems they are ill-equipped to handle. You know you need a better IT solution, but it’s difficult to know where or how to start.
Transform your technology into a power tool that can move your business forward. Turn to Rojoli Services to offload all aspects of your IT infrastructure, including hardware and software management, subscription management, vendor relationships, and comprehensive end user and help desk support, to:
- Start using your time wisely
- Save your capital for important projects
- Count on consistent uptime of your business-critical applications and network
Founded in 2008, Rojoli Services provides collaboration, cloud hosting, business continuity, and cyber security solutions for organizations with 10 to 250 workstations. We are passionate about and dedicated to serving you with a combination of best practices, exceptional human talent, and advanced tools—and support you with datacenter locations in Peachtree Corners, GA and New York. Contact us today.
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